Cleanup or Refresh an iDevice and Properly Restore it.

I’ve recently had a few people who had some problems with their iPhones and asked for some help. They were all of a sudden unable to receive calls and texts reliably or at all and or were notified they were running out of space. All were instructed by Apple and/or their carrier (in all three cases it was AT&T but could easily have been others) that they needed to reset their phone to factory settings. Problem is that without properly backing up the device(s), settings, applications and files everything is wiped!

Fortunately it’s pretty easy to back up iDevices and reset them to factory settings then restore the user files and settings such as contacts, call logs and messages. However as I’ve mentioned before Media such as images/videos and other media can sometimes be wiped and lost.

iPhones also have this problem of ‘filling up’ with pictures and videos. The only way to get them off is to manually delete them individually from the phone – a real pain in the anus.

So back to my favorite iDevice backup tool – DiskAid. It has it’s own backup tool that can ‘override’ iTunes backup and works real well. I use it often but some people would rather just use DiskAid to ‘remove’ data from their phone and do their backups in iTunes. So I’ll show that here to show the steps I took.

Get DiskAid and install it on your PC or Mac. And please read my previous post in iDevice backups.

First I used DiskAid to copy all photos and data – Diskaid has the ability to actually ‘SEE’ your data and remove pictures, movies and other items taking up space on your phone.



This copied off the images and movies to the PC.

Then I deleted a whole bunch of images and movies that were still on the phone to free up loads of space.



Cleared up to


The ran the iTunes Backup too.

1. Connect your iOS device to a computer with the latest version of iTunes installed

2. Select your iOS device in iTunes under Devices

3. Right-click (or Control-click) the device and select Back Up

The full iTunes backup can take a while be patient!


Also make sure you ‘Transfer you purchased items to iTunes:

right-click (Windows or Mac) or Control-click (Mac only) your device in the iTunes Source list, then choose Transfer Purchases from the shortcut menu that appears.


Then right-click after that is finished and run the ‘Sync “iPhone” one last time for good measure.

Now to ‘clear and restore’ the device.

Click on the ‘Restore’ radio button and choose the last backup you just created. You will be prompted:


If you have completely backed up, transferred files and synced all should be OK.






When the restore process has completed, the device restarts and displays the Apple logo while starting up:

After a restore, the iOS device displays the “Connect to iTunes” screen. Keep your device connected until the “Connect to iTunes” screen goes away or you see “iPhone is activated.”

Then to restore information from a backup connect your iOS device to the computer with which you normally sync then in iTunes:

Right-click (or Control-click) the device and choose Restore from Backup

Remember some of these steps can take some time – be patient!!

Your device should run much more smoothly after this.

Well hope this helps some. Peace out.

More Scareware going around–Fake disk errors and hidden files.

More security news. There is another round of Scareware/Trojans going around that trick users into infecting their machines and then ransoming a fix for money.

This new threat, named "Trojan.HiddenFilesFraud.A" by Bitdefender’s researchers, hides all files and folders on your machine and disables some standard keyboard shortcuts so you can’t un-hide them. To further inflame your mania it displays error messages as-if from Windows reporting such worries as "damaged hard disk clusters." Disk scareware hides files.Just when your frenzy is at its peak, the fake disk repair tool goes to work. It busily spins and flashes and eventually reports a plethora of errors. Want the problem fixed? All you have to do is register… for $80. The worst of it is, even when you do register it doesn’t unhide your files. Pay $80 for the repair utility that will do absolutely nothing once purchased. The scam is done, the money is gone. And there is a good chance your credit card will be used for more fraudulent activity in the very near future!

It displays a fake ‘error’ and ‘fix window’ that if clicked on (EVEN TO CLOSE!!) actually infects the machine! The the user is supposed to be scared enough and convinced to reach for his pocket and 

Please keep your Anti-virus/Spyware application, Systems and especially your Browsers up to date! I have posted previously on how to ‘get out’ of this bogus application look here and throughout my blog for MANY articles regarding security please check them out. Or you could just pay me to fix what you mess up for not following my advise. Smile

Be safe folks! Peace.

Fix Running out of Internal Storage Space Android devices

Have you ever received an error stating that “you are running low on storage space” or something to that effect on you Android phone? Then when you check you see that you have what looks like loads of free space on you internal SD card AND your external one too! And then you can’t figure out what is causing that error notification and you are not sure what you are to do?

Like most people, you probably do some research on the net. And in most of the first responses/search results you see people start telling you that you need to either uninstall and remove applications or even ‘move’ some application to the external SD card? Well DONT DO THAT YET! As with most stuff on the internet not all that makes it to the top of the search results is good advice or even close to correct!

But fret not. There is a solution you can use FIRST that is much simpler and probably the RIGHT one. [Don’t get me wrong, you may actually have way too many applications and if your device is rooted (and if it’s not why not?) you can actually move most of your downloaded applications to an external SD card. But that is for another post]

I’m going to add a few ‘pre’ steps here.

1st do a full Titanium Pro backup. [Read through my previous posts about this application.] In case you clear the cache and settings of an application that absolutely needed you can restore the data via Titanium! Saved me having to re-enter all my book marks and settings in my browsers (Dolphin HD and Firefox)! Simply opened Titanium and chose Backup/Restore, found the application in question and restored data. BAM done.

2nd I’d do a full CWM backup. I’m a believer in images. [all you have to do is read through my blog to figure that out.] If you don’t have a custom CWM based recovery don’t worry. Titanium should be all you need.

OK, So let’s free up loads of space by clearing application caches and data stores.

By clearing the cache that some applications use, you can reclaim quite a lot of storage space!

Go to Settings >


  • Applications >


  • Manage applications


  • on your Android. Press the Menu button and select the Sort by size option. If you’re on Android 2.2 or above, select the All tab first.
  • Select/Click on a chosen application and from the Application info screen.
  • To check if an application has a cache, select it in the list and it will be stated on the resulting screen. To clear a cache, simply press the Clear cache button. You may also clear an app’s ‘data’. This will not only clear the cache, but also all the data the app has generated. Basically, when you select Clear data you’re “hard resetting” the app. You will be warned that settings and ‘databases’ will be deleted and you will possibly be required to ‘re-enter’ in information – that is OK. It is what you want.


  • A couple of apps that may have a cache (and data) of several MB or more are Facebook, Maps, Market, Internet, Media and Gallery.
  • For example, I reclaimed 1.2GB!! by erasing the data for Media Storage. It forced my some of my media apps to rescan and locate all my stuff again, but the associated data for Media Storage was still much smaller in size than before I cleared it.
  • I also did this for my Facebook application and cleared 20MB of data. I did have to re-enter my credentials and settings (contacts sync yes or no etc..) when I first launched the application again but WOW, it is much faster now!.

There are some ‘Cache Cleaner’ applications available in the market. You can search and check them out. But why waste time – and more storage for that matter. When you can do it easily as above every few months or so to keep things snappy. Plus I have found most ‘helper/optimizer application whether for PCs, Mac, iPhones or Android are usually a complete waste. There are a few worthwhile applications and utilities – I do use some, but they are ones usually reserved for true developers and or uber geeks like me. And when I find those I will usually post about them.

I hope this helps some. I know I get asked about it often.

Peace out and be productive and have fun!