Mike's Mostly Tech blog

iPhone/iTouch Jail Breaking

I’ve been asked a whole lot recently about how to do this. So here are the links I HIGHLY recommend:
Hope this helps.

[UPDATE! The latest & greatest information is now here:
Great new article from Gizmodo on jailbreaking iPhones and iPads]

This is the site to start at!!:

http://www.quickpwn.com/2009/01/jailbreak-firmware-2-2-1.html

Forums which will tell you how to use the downloads below:
http://www.quickpwn.com/2009/01/jailbreak-firmware-2-2-1.html

QuickPWN
Software Version: 2.2.5-2
Creator: iPhone Dev Team and poorlad
Description: QuickPWN allows you to unlock and jailbreak your iPhone and jailbreak your iPod Touch so you can modify it, SSH into it, choose your own theme and many other cool things.
Downloads:
For Windows:
http://www.quickpwn.com/2009/01/jailbreak-firmware-2-2-1.html
Mac:
http://quickpwn2-2-1.googlecode.com/files/QuickPwn_2.2.5.dmg

iPhone Firmware
iPhone firmware 2.2

iPhone 2.2.1 firmware

iPhone 3G Firmware
iPhone 3G 2.2 firmware

iPhone 3G 2.2.1 firmware

iPod Touch Firmware

iPod Touch 1G 2.2.1 firmware

iPod Touch 2G 2.2.1 firmware

Software Downloads

WinSCP – WinSCP allows you to SSH into your iPhone/iPod Touch and add/remove/edit files and execute commands.

AND:

See Here:
http://www.ipodtouchhacks.com/ipod/touch/jailbreak/

Creating Bookmarklets and Smart Bookmarks

Bookmarklets are small pieces of JavaScript code that can be bookmarked to perform the intended action later on any web page. The are a way of making your browsing and web searching much more productive.
With the advent of more applications being ‘cloud based’ the browser is becoming the ‘operating system or portal’ to most information and applications. Using bookmarklets to better perform repeated and common tasks makes lots of sense.
Bookmarklets and Smart bookmarks can be made and used in Firefox, IE and Chrome.
I primarily use Firefox so I will demonstrate how to create them there. The process is nearly identical in Chrome, and Internet Explorer.

Here is one way to create some custom ones.
Open up the Bookmarks Organizer by going to the Bookmarks Menu, and click the Organize Bookmarks option.

In the ‘Library’ windows that pops up select the ‘Bookmarks Menu’

Click the Organize Menu and choose the New Bookmark option:

Now you need to type in whatever name you would like for the Smart Bookmark. In the location field, however, is where you will insert the specialized “URL” which we’ll cover in the next section. This screenshot shows an example location that will return the top 10 bookmarks you visit the most:

The Smart Bookmark that you just created should now be visible in the Bookmark Organizer, and you can place it wherever you would like. The content will dynamically change based on the criteria that you specified in the previous step.

The beauty is that you can create all kinds of specialized queries and actions.

As an example someone asked me about searching for films that certain actors or actresses have been in. Since IMDB is pretty much the place to start looking why not do a Google search OF the IMDB.COM site?

So just follow the steps above and call your bookmark ‘IMDBfinder’ or something and copy in this java code into the ‘Location’:

javascript:var searchterms = escape(prompt(‘Actor or Actress’));var query = searchterms + ‘ site:imdb.com’;window.location=’http://www.google.com/search?q=’ + query;

to make a Google search of that site.

In action – when I click on that new bookmark I am prompted to enter a name

and the results are then presented. Google searches only that specific site and returns all results from it.

This can be really valuable for limiting searches to specific sites you may frequent. I have some for Lifehacker, HowToGeek, Drudgereport, Mediafire and many others.

The really cool thing is that bookmarklets can run all kinds of code to do things like resize images, browser windows, do translations and much more! The limit is up to you and your creativity and willingness to learn.
Mozilla has some pretty good ones here:
http://mozillalinks.org/wp/resources/bookmarklets-collection/
Simply right-click and choose ‘Bookmark this site’ (in Firefox) or ‘Add to Favorites’ (in Internet Explorer).

Easy file transers with iGoogle/Google Talk

Over at the Google Blog today they’ve announced new file transfer capabilities in iGoogle and orkut. That’s fun! But what I’m most excited about is their promise of file transfer in Gmail Chat.

For now, file transfer only works directly in the browser for iGoogle and orkut, allowing you to send files without saving them as attachments in email. It’s also compatible with Google Talk software client, so you can share with desktop users as well.
It seems easy enough to use: once you’ve started a chat, just click on “Send a file…” in the “Actions” menu. The person on the other end of the line can then either accept or decline, depending on how they feel about you and the types of files you’re inclined to send.

I have sent a few large test files (30MB and 45MB) and the transfer is quite fast. Seems to work on both Windows and OS X. Haven’t tried it on Linux yet. Of course a lot would depend on your Internet connection speeds. For ‘one off’ transfers of large files I think this is a really neat tool to add to your file management box of tricks.

Managing Passwords – Using KeePass

In the digital age remembering your usernames and passwords can be very difficult. You need a password for the Windows network logon, your e-mail account, your homepage’s FTP password, online passwords (like website member account), etc. etc. etc. The list is endless. Also, you should use different passwords for each account. Because if you use only one password everywhere and someone gets this password you have a problem… A serious problem. The thief would have access to ALL your e-mail accounts, banking, mortgage, homepage, etc.

Here is a list of what I have to manage.
My corporate accounts: 64, my logmein accounts: 22,Personal Internet sites and services: 38, my internet email accounts(gmail, hotmail, yahoo): 14,personal banking/credit: 9.
That is a total of 147! And there are probably some I can’t remember!
As you can see having to manage these could be a nightmare without some kind of password management system.

To that end I use KeePass.
KeePass is a free open source password manager, which helps you to manage your passwords in a secure way. You can put all your passwords in one database, which is locked with one master key or a key file. So you only have to remember one single master password or select the key file to unlock the whole database. The databases are encrypted using the best and most secure encryption algorithms currently known (AES and Twofish). I also use KeePass to store my non-digital passwords such as ‘PINs’ for banking and credit cards. Because the database is digital and can be exported it can be copied to many locations for back up purposes – such as USB drives, CDROMs, place in a save deposit box and/or to an Internet storage solution.

http://keepass.info/features.html

There are versions for Windows, Linux, OSX and portable devices such as Blackberrys, iPhones and Windows Mobile (PPC).

There are also ‘Portable Versions’ that can be installed on a USB drive with your Key database for use on other non-secure machines.

Here is a good video how to:
[youtube=http://www.youtube.com/watch?v=hqOe03s9SCs]
Here is another pretty good video on how to setup and use KeePass. It is a little ‘slow’ and it is covering the portable version but the instruction is right on.
http://showmedo.com/static/flowplayer/flowplayer-3.1.5.swf

Security Threat News

I have mentioned many times before of the need to update your computer Operating Systems, Anti-Virus and Anti-Spyware applications.

But I also must mention again to please update your applications as well – ESPECIALLY ADOBE PRODUCTS.

A 2009 Global Threat Report from ScanSafe, a Cisco company, shows that in the 4th quarter of 2009 80% of all web-based exploits were malicious PDFs! It’s not surprising that the PDF number is large, but this number is so large it’s hard to believe, especially in as much as Flash exploits were 18%!
Those are some frightening numbers!

PDFs and Flash are ground zero for malware on the web these days. Just by keeping up to date on your client software you can protect yourself against almost all of it.
Here is the advisory from Adobe.

Users should update to versions 9.3.1 or 8.2.1, the links to which are in the advisory. Alternatively, you can “Check for Updates” in the Help menu.

More on Freeware that I use

I keep getting asked about what applications I would ‘install on a new system’ or what apps to I use for this or that and how can I find them. So I put together a list of most of them I use again. I already have posted on my affection for Firefox used with add-ons and extension. So I’ll skip that here. This list is by no means complete I am sure there are many things I left off or that you can add.

Before I get to the tools and links;
Remember when installing any application to TAKE YOUR TIME AS YOU CLICK THROUGH THE SETUP PROCESS!!
And do NOT agree to install/add anything else other than the actual software you are planning on installing.
The same care should also be taken when applying application or ‘security updates’
Many Freeware applications contain an added ‘toolbar’ or ‘update checker’ NEITHER OF WHICH YOU NEED OR WANT. Make sure to ‘uncheck’ any options for such crap.
[Where do they get the nerve to sneak tool bars onto unsuspecting Users systems in the guise of updating their applications/runtimes/etc ?
And, why are they allowed to behave like the criminals who install malware on unsuspecting Victims’ systems ? ]

I understand that some of the developers are trying to get paid for their services and they deserve it, but to have that ‘check/option’ clicked by default is downright deceptive. If I feel an application is worth paying for I will donate directly to the developer, and I often do. In fact many applications on my personal use list were originally ‘purchase’ type applications that I bought and are now freeware!
This also occurs for ‘SECURITY UPDATES’ and upgrades too.
For example:
A notice appears on your PC about an update for Adobe Flash Player. Adobe, in their infinite wisdom, doesn’t inform Users why this update has come out.
The User, thinking that it improves the Flash Player, hurries to install it, clicking quickly through the installation pages.
When the update is done, guess what ? There’s another toolbar installed to Internet Explorer !!!
In the US, it will likely be either a Yahoo or Google tool bar.
Lord knows which tool bar Users in other regions of the world will find installed.
Or, there’s an update to Sun Java. Again, there’s no explanation about why there’s an update. Once more, the beaten down weary from constant updating User doesn’t notice that Sun is also offering a tool bar, which in the US is probably the MSN or Bing tool bar. European Users will likely have other unwanted tool bars stuffed on to their systems.
So be careful no matter what applications you install whether purchased or freeware.

Also note that ‘freeware’ doesn’t always mean no support. Many freeware applications have a very active ‘developer community’ and support forums.

There is no particular order to how I listed these applications and tools, I just started going through my applications install folder. Use any and or all of these at your own risk. They are ‘freeware’ and I make NO warrantees or guarantees to their safety or effectiveness for you. I have had no issues with any of these but you may. So have a complete system back up available incase something ‘bad’ happens. [see my posts on backups and images]
So here you go:

Log Me In
Access and back up your home or work computer from anywhere with an Internet connection. Even access your desktop from your Smartphone or iPhone or the dash of your Ford truck. It’s fast, easy and secure.:
https://secure.logmein.com/US/home.aspx

Format Factory a multifunctional media converter:
http://www.formatoz.com/

Flv Player is a tool to play Flash (.FLV) video files:
http://www.martijndevisser.com/blog/flv-player/

Firefox with extensions and greasemonkey
See my previous posts:
https://mikemartinezonline.com/blog/2010/01/16/improving-productivity-and-fun-with-browser-add-ons-and-scripts/

Driver Max let’s you back up and restore the drivers installed on your computer:
http://www.innovative-sol.com/drivermax/

Handbrake is an open-source program designed to convert MPEG video (including DVD-Video) into an MPEG-4 video file in MPEG-4 Part 14 (.mp4) or Matroska (.mkv) containers.
http://handbrake.fr/

Spybot Search & Destroy
Don’t confuse this application with other that are trading on the ‘Spybot’ name and are in
and of themselves ACTUALLY spyware. The one and only original FREEWARE application is here:
http://www.safer-networking.org/en/ownmirrors3/index.html

Microsoft Security Essentials
http://www.microsoft.com/Security_Essentials/

CCleaner is a freeware system optimization, privacy and cleaning tool. It removes unused files from your system – allowing Windows to run faster and freeing up valuable hard disk space. It also cleans traces of your online activities such as your Internet history. Additionally it contains a fully featured registry cleaner.
http://www.piriform.com/ccleaner/download/slim

LookInMyPC is a free utility that allows users to generate complete and comprehensive profiles, audits, and diagnostic reports on their computers.
http://www.lookinmypc.com/download.htm

DVD Shrink is a versatile freeware tool for fitting a DVD-Video disc on a single DVD-R:
http://www.afterdawn.com/software/video_software/dvd_rippers/dvd_shrink.cfm

DVD Decrypter is a highly versatile VOB-ripping utility.
http://www.freewarefiles.com/DVD-Decrypter_program_15586.html

Dvdflick is a simple but at the same time powerful DVD Authoring tool. It can take a number of video files stored on your computer and turn them into a DVD that will play back on your DVD player, Media Center or Home Cinema Set. You can add additional custom audio tracks, subtitles as well as a menu for easier navigation.
http://www.dvdflick.net/

Keepass is an open source password manager. Passwords can be stored in highly-encrypted databases, which can be unlocked with one master password or key file.
http://keepass.info/

µTorrent is a lightweight and efficient BitTorrent client for Windows or Mac with many features.
http://www.utorrent.com/

Media Monkey (free & Pro) Free music manager and jukebox for large collections of CDs, MP3s and other audio files. It rips CDs, converts audio formats, edits tags, renames files, creates playlists, etc.
http://www.mediamonkey.com/

Tuxguitar (opens Guitar taps pro too)is an opensource multitrack tablature editor. You can read and write Guitar Pro files using TuxGuitar.
http://tuxguitar.he
rac.com.ar/

Defraggler can defragment individual files, groups of files in a folder, or free space on any FAT32, NTFS, exFAT, RAID partition. Defraggler can defragment the master file table when needed. It also displays the location of these files on a map of the partition.
http://www.piriform.com/defraggler/download/slim

Recuva is a freeware Windows utility to restore files that have been accidentally deleted from your computer. This includes files emptied from the Recycle bin as well as images and other files that have been deleted by user error from digital camera memory cards or MP3 players. It will even bring back files that have been deleted by bugs, crashes and viruses.:
http://www.piriform.com/recuva/download/slim

Speccy is an advanced freeware system information tool for personal computer.
http://www.piriform.com/media/10110/spsetup100.zip

Virtual Box is a powerful x86 and AMD64/Intel64 virtualization product for enterprise as well as home use
http://www.virtualbox.org/

GIMP (the GNU Image Manipulation Program) is a free software raster graphics editor. [think Photoshop without the $600.00 price tag]
http://www.gimp.org/

OpenOffice.org (OO.o or OOo), commonly known as OpenOffice, is an open source software application suite.
http://www.openoffice.org/

VLC Media Player is a cross-platform open-source multimedia framework, player and server. VLC media player is a highly portable multimedia player and multimedia framework capable of reading most audio and video formats (MPEG-2, MPEG-4, H.264, DivX, MPEG-1, mp3, ogg, aac …) as well as DVDs, Audio CDs VCDs, and various streaming protocols.:
http://www.videolan.org/vlc/

k-lite Mega codec package allows you to play almost every movie file that you can find on the Internet.
http://www.free-codecs.com/download/K_lite_codec_pack.htm

Mozbackup is a simple utility for creating backups of Mozilla Firefox.
http://mozbackup.jasnapaka.com/

Magicdisk is a utility designed for creating and managing ‘virtual’ CD drives and CD/DVD discs.
http://www.magiciso.com/tutorials/miso-magicdisc-overview.htm

GPVR is a mature, robust, full-featured Personal Video Recorder (PVR) or Media Center which runs on Microsoft Windows. It’s main function is scheduling tv recording and watching live tv.(tv card necessary)
http://www.gbpvr.com/

7-zip is an open source file archiver and can read and write to several other archive formats.
http://www.7-zip.org/

ImageBurn is a lightweight CD / DVD / HD DVD / Blu-ray burning application that everyone should have in their toolkit!
http://www.imgburn.com/

Funduc Search & Replace is a fast, easy to use grep utility for search and replace in multiple files, directories and archives.
http://www.funduc.com/search_replace.htm

UnLocker is a tool that can trace and "unlock" the locking protection commonly used in system files.Its main use is to terminate the processes that are using a certain file, or force the processes to stop using the file, so the user can safely delete, rename or move the file.
http://ccollomb.free.fr/unlocker/

WhoLockMe is a Windows Explorer extension that will help you identify which programs and/or process have locks on your files.
http://www.dr-hoiby.com/WhoLockMe/

Open DNS makes networks in homes, schools and businesses safer, faster, smarter and more reliable through Web content filtering and navigation services.
http://www.opendns.com/

Rname It
Another great Win95/98/NT app that renames multiple files. Files can easily be organized and grouped by a new common prefix and/or padded with a unique numerical or alphabetical value for sorting purposes. Features Real Time Preview and Full (Final) Preview for complicated renaming procedures.:
ftp://ftp.ruhr-uni-bochum.de/local/jk.collection/win/rname-it.zip

Sysinternals Suite
http://technet.microsoft.com/en-us/sysinternals/bb842062.aspx

CombiMovie is freeware which can combine two or more mpg/mpeg files into a single continuous mpg file. It works very fast, almost as fast as copying the files itself! Suitable for digital camera or internet movies.:
http://www.bobyte.com/CombiMovie/CombiMovie.asp

Look@Lan is an advanced network monitor that allows you to monitor your net in few clicks.
Extremely easy to use and very fast in discovering your network’s active nodes. Full of relevant features such as: auto-detect of network configuration, monitoring, reporting, trapping, statistics and graphs, network tree view, network log, proof single node scan, os detection.:
http://majorgeeks.com/downloadget.php?id=3365&file;=9&evp;=243ad7f7dbd42ca50abe8bf849b4423b

KarenWare Tools
Directory Print:
http://www.karenware.com/powertools/ptdirprn.asp

Hasher:
http://www.karenware.com/powertools/pthasher.asp

TightVNC is a cross-platform open source remote desktop software application that uses and extends VNC ‘s RFB protocol to control another computer’s screen remotely.:
http://www.tightvnc.com/download.php

UltraVNC is an open source and free application for the Microsoft Windows operating system that uses the VNC protocol to control another computer’s screen :
http://www.uvnc.com/download

OsX VNC server is protocol lets you connect to and control another computer.:
http://sourceforge.net/projects/osxvnc/

OsX VNC Client:
http://sourceforge.net/projects/cotvnc/

PDF-XChange Viewer is a free alternative to Adobe Acrobat Reader–allows users to View Adobe compatible PDF files:
http://www.docu-track.com/product/pdf-xchange-viewer

Notepad++ Opensource notepad on steroids:
http://notepad-plus.sourceforge.net/uk/about.php
Appinstall:
http://superb-west.dl.sourceforge.net/sourcef
orge/notepad-plus/npp.5.4.2.Installer.exe

Onyx (Mac)is a multifunction utility for Mac OS X. It allows you to verify the Startup Disk and the structure of its System files, to run misc tasks of system maintenance:
[Looks like Apple swallowed this project]:
http://www.apple.com/downloads/macosx/system_disk_utilities/onyx.html

CutePDF Writer
Create professional quality PDF files from almost any printable document. FREE for personal, commercial, gov or edu use! No watermarks! No popup Web ads! Now supports 64-bit Windows.
http://www.cutepdf.com/download/CuteWriter.exe

Create an Ad Hoc Wireless Network With Windows 7

Have you ever been traveling and needed to share your internet connection with other or devices that don’t have a connection? Such as at a hotel or conference room that has only one wired LAN jack. Or maybe you have only one Wireless Phone/Modem Card and you simply needed to connect your other wireless devices (phone, media player etc.) to the same network as your laptop?
Or just had guests over with wireless devices (laptops or phones) that needed or want internet connectivity and you don’t want to or cant provide them direct access to your wired (or even wireless) network for security reasons?
Well there is a solution.
If you have Window 7 there is a REALLY simple way to do this that most people are unaware of. You can share any connection that is already connected to your Windows 7 machine; wired LAN (Ethernet), 3G or 4G modem card, or even Wireless LAN (although if you already have a connection your other devices should too. But it is still possible).
Now to the details.
Open the Control Panel then open the Network and Sharing Center:

Then simply type in “Ad Hoc” up in the ‘Search Control Panel’ dialog and follow the steps. [Real simple.]

Click on the Set up an ad hoc (computer-to-computer) network and walk through the wizard.

Next you will choose a Network name, Security type and Key.
The Security types you can use will be dictated by the wireless card (or usb device) you are using. Here I am using WEP for demonstration purposes ONLY. DO NOT USE WEP for your security type as this is very unsecure. I recommend WPA2.

Then click on “Turn on Internet Sharing” if requested to do so.

Go back to the Network and Sharing Center and click on the ‘Manage wireless networks’ link and you will see the new network you just created:

You should now be able to find this network from any wireless devices you have. Just enter the security key and you are ready to go!! You may be prompted by the Windows Firewall to allow the ‘incoming connections’, if so allow them.
That it, very simple.
There are other third party tools available to do the same thing (such as Connectify) but with this built in ‘hidden’ feature and ease in Windows 7, I don’t see the need. I will leave it up to you to investigate.

This method is used to share a connection from your Laptop (or desktop) to other devices, usually mobile, NOT the other way around.
If you wish to share your mobile internet connection from your phone to your laptop or desktop you will need to ‘tether’ your device to your system. There many many articles on tethering all kinds of devices for internet connections and I won’t list them all or go through any tutorials. You can search for ‘tethering your phone’ yourself.
I’ll list a few.
The iPhone is a tricky one and usually requires ‘jailbreaking’ your phone – not for the meek. Couple iPhone links here, and here.
For the Blackberry you can check this article out, this program or search Google.
Same for WinMobile just search Google and you will find loads of methods.

There is one application that I have used for tethering to all devices and it has worked very well for me in the past. I still use it on my WinMobile phone now. It is available as a try and buy, is very easy to use and I think well worth the price.
It is called PDANet and it is available here. [although for the iPhone you will still need to ‘jailbrake’ it -see notes above.]
A note on tethering, tethering works OK in a pinch but can be slow. AND if you do not have an unlimited data plan or use it extensively your carrier will NOT like it!
I hope this helps some of you who asked about these two methods.

Cloud Storage Tools and Tips

Google’s new feature, announced earlier this month, has gone live. It gives everyone with Google Docs [if you have Gmail you have Google Docs] a 1GB space to store, and share, files of any kind, with the ability to share folders, this can easily be used to share any kind of media. This is very easy to use.
Here’s a look at how it works.

There is also a service offered by Microsoft for users of their Hotmail and Live services called SkyDrive which lets you share files and folders.
Microsoft increased the free online storage limit for their Skydrive “storage in the cloud” to 25gb.
The individual file size limit is 50mb! Looks great for those larger files. Plus you could also ‘zip up’ larger files to pieces smaller than the 50mb limit.
I like SkyDrive for putting up to the web utilities and documents for me and those I support. By creating folders and protecting them by providing different ‘networks’ that individuals can access, I am able to who sees and gets what. Much like an FTP but it’s not my server and I don’t have to do some massive training for the less technically inclined.

Neither of these two services are ‘live synchronization’ programs like Dropbox, LiveSync or LiveMesh.

I think if more people new about and also how to use LiveMesh, they would. And they would start now.
It is like Dropbox on steroids! I know there are people who love Dropbox, but have always felt it was way too limited for me.

LiveMesh can be used on Windows and OS-X.
I am a new convert to LiveMesh. With LiveMesh you can have your files easily synchronized between a large number of devices, including phones, AND online in the cloud providing a backup.
Plus you can also use LiveMesh as a remote access tool too! It provides for a ‘virtual desktop’ a’la Windows Remote Desktop.
Here is a very good walk through. It is long but well worth watching the entire thing.
[youtube=http://www.youtube.com/watch?v=l1lYgS4xJFU]

With tools like these there is really no reason you should not be ‘without’ important files or documents no matter where in the world you are.
Which ever you use, and you should use at least one of them, you will be secure in knowing your files are ‘backed up’ and available at any time.

[For the more geekier folk, like myself, who have multiple Hotmail and Live accounts, you can configure some ‘super tricky’ file synchronization. It just requires ‘signing on and off to different ‘Live’service accounts in the ‘Mesh’ task manager. But be carefull to keep your main account logged in most of the time so your important files are kept up to date.]

Super Windows remote support tools

When doing tech support I often find it is nearly impossible to figure out what people are trying to explain is ‘happening’ with their system and what real problems they are actually having.
Trying to solve technical problems over the phone or via a back and forth chat or email is like trying to give a haircut over the phone. To properly diagnose and resolve an issue I have to be ‘there’ sitting in front of and interacting with their system to actually solve the problem.
Here are some of the solutions I use.

I am a huge fan of LogMeIn for users that I frequently need to access their systems.
[Read family and close friends.]
I have a few paid pro accounts for my personal and business use and lots of free ones (under family and friends email/login credentials) for continuing ongoing occasional support. I can’t say enough about the quality of the LogMeIn service. It is superb. It lets me access my PCs and Macs anywhere – even from my phone!
Becuase of the Mac support from the same interface I find this tool to be the best I’ve used.
It has proved worth the subscription cost hundreds of times over.

For others that I won’t need always on or ongoing access I use TeamViewer. For ‘one off’ logins it is simple fast and easy.
I simply have the end users download the TeamViewerQS component and I can access their systems quickly.

Another method is to have the user use one of the following tools and ‘show me’ what they are talking about and what exactly they are doing by providing me with a ‘recorded session’ of their actions and the problems.

The newest and so far easiest to use is Windows 7’s built in tool.
Called “Problem Step Recorder”. Just type “psr” into the win 7 start menu, and you will find it. It too works very well.
PSR works like a camcorder to capture a user’s mouse movements and keystrokes into a file that can be played back later for problem analysis. This helps me to recreate or ‘see’ the problem situations.
Here is a great walk through of how to use it from the Winhelponline blog

But what can people who run XP or Vista do? There’s no built-in feature to do the PSR work, but there is a free download available on TechNet that does the same thing. It’s called “Screenrecorder” and is a very easy-to-use screen-to-video capture program, developed on top of Windows Media Encoder, that lets you easily capture what is going on to a small video file, which you can then send via e-mail to the appropriate person.
The TechNet description is here.
The actual download is here.
And finally I just learned of a new application that may do the same thing as the PSR and Screenrecorder but is even simpler to use. It’s called “Show Me Whats Wrong”.
Sounds really cool and I am sure to try it soon. Have a look.
Video demonstration is here.
And the site is here.

Recovery from dead HDD

As you can tell from many of my posts I am a fanatic about the importance of backups.
Yet very often many people don’t follow best practices and proceedures for data back up and security.
And there are times when items have not been able to have been backed up in a normal back up cycle or are not synchronized either. Such as laptops of executives that have been on hecktic travel schedules.
I recently had the horrible issue of having one of my executives have his laptop hard drive die while still loaded with data that is/was needed for an upcoming regulatory inspection and audits!
You know when you here that ‘clicking’ and ‘clunking’ you are most likely SOL.
So I remembered, going back about a decade ago, I once used a technique to recover data from an old Novell server that ran a COLD storage array for a large souther California municipality. There was no software available to ‘re-install’ on a new machine (manufacturer long gone) and the needed COLD indexes were on the server drives anyways.
That technique was – Freezing the Hard Drive.
I have used it many times since for years.
I figured I could try that and hope for the best.
It may not always work but if the drive is truly toast it is well worth the shot. Unless you are someone who can shell out thousands upon thousands of dollars for a clean room recovery and reconstuction you may be able to recover data otherwise considered history with this very simple technique.

Many times drives fail because of overheating which can distort the metal. By freezing the drive, you can re-align the read head because the metal shrinks just enough to put it back on track.

Most modern drives use liquid bearings, and lowering the temperature makes these bearings work differently. Also, if there is an electrical fault due to a cracked solder trace, lowering the temperature re-connects the two sides of the crack.

What I did is remove the HDD from the laptop, rap it up in paper towels, throw a buch of those little silica packing packs and put it in a zip lock freezer bag after sucking out as much air as I could.
Then I left it overnight at our office in the deep freezer.
The next day, after having completely loaded up the laptop with a new HDD with an OS, and all our apps, I was ready to give it a try.
I popped out the new HDD from the laptop.
Removed the ‘frozen’ hdd from the bag and packing and put it in the laptop.
I then booted to a recovery;/rescue USB stick [more on those another time].
The first attempt I still had no recognized HDD 0. 🙁
But I restarted again, and BAM!
The drive was recognized and accessible – not even ‘clicking’!
I quickly opend up an ‘Explorer’ from the ‘MiniXP’ session and was able to copy ALL of the data we needed on to the Flash drive. I even got all the favorites/bookmarks, profile settings and other miscellaneous documents from the drive too!
Just after finishing up copying all that, the drive again began to chunk and click. But I still got all our stuff – Yeay!
Another way to do this would have been to use an external ‘cage’ for the drive. And I have done that in the past too. What ever works.
Well just thought I’d pass that on.
By the way, this technique works for Mac’s too! I recoverd an old drive from one my G3’s long enough to get some old Illustrator and PS files I really needed.
After my recent experience I looked around the web and found I am not alone in my experiences. Many others have had success too.
This guy has a good walk through here.
If you search there are sure to be many more.
Good luck and please back up your stuff.